Category Archives: Member Satisfaction

Have an opinion about SAA’s social media presence? Act fast!!

May 4th is your deadline for submitting comments on the Communication Task Force‘s preliminary recommendations regarding the future of the Society’s social media presence, online publications, website, and more. The draft includes a bit more explanation, but here’s the gist:

  1. Enhance “Archival Outlook”
  2. Sharpen “In the Loop”
  3. The SAA website: tweak now, overhaul soon
  4. Consider an official SAA blog
  5. Emphasize aggregation of relevant content
  6. Use social media to build on the success of Off the Record
  7. Make more extensive use of blogs for the SAA Conference
  8. SAA’s Twitter use – more than a broadcast channel
  9. LinkedIn carry on without expending resources; Flickr and Facebook, low cost reevaluation.

Exert your rights as a member. Let us know what you think. Do it here on this page, or here, or by taking this quickie survey. Thanks for your help.

More, less, different? Preliminary recommendations of the SAA Communications Task Force

Today’s guest blogger is Beth Kaplan, SAA Council member and liaison to the Communications Task Force. The group’s draft recommendations were posted today, and we eagerly await your comments, which are due by 4 May. Please weigh in with your opinions! –Jackie

****************

A few months back, my SAA Council pal Kate Theimer wrote an Off the Record guest post analyzing the verbatim comments received as part of the 2012 SAA Member Survey (of which synopses are available here and here). Here’s what she had to say about SAA communications:

 “Based on their comments, many SAA members want more or different modes of communication, both with SAA as an organization and with each other … it does not come as a surprise that there was no widespread agreement on whether members wanted more or less communication from SAA, or whether they preferred email, print, or … social networking. This is perhaps an indication that the organization needs to allow members to tailor for themselves how they want to receive information.

 Kate’s comment brought to mind the old saw about the two archivists stranded on a desert island. (Each formed their own professional association.) If there is a grain of truth to every stereotype, and in this case I think there is, then we have to wonder: how does SAA develop the capacity to satisfy a diverse membership’s appetite for communications–at once “more,” “less” and “different”–particularly when there is no consensus as to what those terms mean?

SAA President Jackie Dooley appointed the  Communications Task Force last August to draft recommendations  on “practical ways to enhance SAA’s communications with a focus on three areas: intended audiences, content/messages, and tools/channels.”  Since then, the Task Force members–Dara Baker (chair), Eira Tansey, Brad Houston, and I (doubling as the group’s liaison to Council)–have become intimately familiar with the full range of SAA’s print and online communications. We’ve conducted a communications audit, drafted environmental scans, and immersed ourselves in a heap of data, reports, and published literature about SAA’s and other professional organizations’ communications modes and channels. After working through all of this information, we drafted a set of preliminary recommendations, and now we are soliciting your review and comment.

Please take a look at our recommendations on the Task Force’s website. If you are engaged, concerned, opinionated, or even remotely interested in improving your professional organization’s communications, then this is your opportunity to weigh in. Your feedback will help us fill in gaps and set priorities in the next iteration of recommendations, which is due to the Council in May. You could have real impact in helping SAA communicate with its membership as effectively as possible. Our work is ongoing in tandem with updating SAA’s current strategic plan and preparing the 2013/2014 budget, so the timing is perfect.

Please share your thoughts in whatever way you feel comfortable. You can post comments below, here via the comment feature (at the very bottom of the page), take a quickie survey to express your preferences, send us an email at ctf@archivists.org, or join the conversation on Twitter (hashtag #saactf).

The deadline is May 4 2013, so don’t delay!

On behalf of the entire Task Force, many thanks for your help.

–Beth Kaplan

Volunteer to be an SAA mentor! Yeah, I’m talking to ***you***!!

Listen up! Do you care about the future of our profession? If not, read no further. But since you’re tuned into Off the Record, I’m guessing you do care.

Rebecca Goldman (of Derangement/Description and SNAP fame) and I had a brief tweet chat this afternoon:

What inspired this posting

Hence this post, with thanks to Rebecca for the nudge.

So: all you experienced archivists out there … your colleagues who are getting started in our profession need you! Do you remember what it was like to be in grad school, or newly on the job market, and wishing you knew how to navigate your way forward? So much to think and fret about …. putting together an effective resumé, determining which jobs to apply for, tailoring a cover letter, doing interview prep, making decisions about how to get involved in professional activities beyond your day job, getting over the possible intimidation factor the first time you attend a professional conference, and on and on. Aaarrgh.

SAA’s mentoring program is your opportunity to give back. Doing it well takes a certain amount of time, but a whole lot less than a lot of other worthwhile professional activities, and with really tangible payoff. Step one: Volunteer. (Your name and email are automatically entered into the form!) Step two: Await an assignment, then get in touch with your new pal with alacrity. Be friendly and welcoming. Ask how you can help, what they’re interested in talking about; nudge them along if they’re not sure what to ask for. Steps 3+: Make it up as you go along. Have a phone chat early in the friendship; email will probably work much of the time from there forward. Exchange messages once a month and offer up some useful advice–or just encouragement–each time you’re in contact. Be friendly and welcoming. Meet up at the Annual Meeting. Buy lunch for your new pal (you can afford it better than s/he can, and it’ll make your mentee loooove you immediately).

Can you honestly say you don’t have time for that? Can you appreciate how much it will mean to your mentorship pal that you, an SAA member who is a really talented and knowledgeable archivist–and perhaps has published in the archival literature (and whose stuff they’ve read in grad school), or speaks at Annual Meetings, or is in a leadership position, or is an SAA Fellow (Listen up, Fellows!! Oh, you’re retired? All the better), or is a reputable participant in Archives listserv discussions, etc etc etc–is eager to take the time to help them launch their career? Can you appreciate that? Admit it. When you were new at all this, you longed for access to the people who clearly know what they’re doing.

Here’s that link for volunteering again. Do it now, or you probably won’t. Inundate us with mentor volunteer forms! Be aware that the program generally has more volunteers who need a mentor than volunteers to be mentors. Hmm. What does that say about all of us experienced archivists out there?

It’s been too many years since I did it myself, but I’m gonna sign up again the minute I’m done with this SAA President gig. Yep, I am.

How can we best make you feel welcome?

This evening’s post is going to be a quickie so I can get it out there before launching my weekend (yay!). There has been some chat here and there today about how effective SAA’s orientation session for new attendees was this year, and I’d love to hear some specifics about how we could keep improving it. I’m getting a clear sense that the bottom line is … the more interactivity, the better. Continue reading

Hanging Together

A provocative new guest blogger joins the Off the Record roster today. The SAA Council was discussing last Friday’s tweetfest questioning whether the new SAA/NARA publication Resources for Volunteer Programs in Archives inappropriately advocates for the use of unpaid workers, and Terry Baxter leapt into the fray and answered my call for a blog post in response.

He expresses his opinion in typical unfettered Beaver Archivist fashion  (matching the level of passion used by last week’s tweeters). The faint of heart may be taken aback just a bit. Gird your loins, read on, and then build the comment thread.

Continue reading

SAA on the installment plan?

Habitués of Twitter who follow the tweet streams of @DerangeDescribe (SNAP Roundtable Chair Rebecca Goldman) and @archivesnext (Kate Theimer, who is a member of the SAA Council) may have seen the energetic exchange that went on a couple days ago among the three of us about allowing SAA members to pay their dues on the installment plan. Continue reading

Help! I need your feedback on your San Diego Annual Meeting experience

As you may know, I’m currently a bit obsessed with getting feedback about the Annual Meeting, given both the work of our Annual Meeting Force Task and the fact that I’ll be (gulp) sort of responsible for next year’s meeting in … [drum roll] … beautiful New Orleans! So, please tell me about your experience in San Diego a couple of weeks ago. Continue reading

Inside SAA’s Member Survey Results

Contributed by Dennis Meissner (Minnesota Historical Society)
on behalf of the SAA Council

N.B. The following article was originally published in the July/August 2012 issue of Archival Outlook.

At the beginning of the year, 2,151 SAA members—that’s 35 percent of us!—completed an exhaustive (and probably exhausting) web survey that tried to get at the value proposition undergirding SAA membership. What do we value most, and least? How loyal are we to the association? What do we like about SAA publications, education products, and annual meeting services? Which of us are most satisfied, and which of us want change? The SAA Council got its first peek into the newly compiled data in May, and will be spending the next year or so teasing as much meaning as possible out of it. And a lot of that meaning will come directly from a series of online conversations with SAA members, starting now. Continue reading